Terms of Service

These Terms apply to website visitors, customers, leads, and any person using our online tools or services. If you do not agree to these Terms, do not use the site or our services.

Additional written documents we provide to you, including invoices, warranty documents, work orders, appointment confirmations, service notes, or product-specific terms, may supplement these Terms. If there is a direct conflict, the more specific written service document will control for that transaction.

Content on this website is for general informational and marketing purposes only. Website copy, pricing examples, blogs, code explainers, AI chat responses, and diagnostic tools do not create a guarantee, professional diagnosis, or binding offer.

• Any automated quote, AI response, SMS estimate, or online estimate is a non-binding preliminary estimate only.
• Final pricing, service scope, and eligibility depend on vehicle verification, battery type, location, inspection, availability, and technician confirmation.
• We may correct pricing, availability, typographical, technical, or automated output errors at any time before final acceptance of a job.
• AI and diagnostic tools may be incomplete or incorrect and should not be relied on as a substitute for a live inspection or professional advice.

You represent and agree that:

• You have authority to request service for the vehicle and location involved.
• The information you provide to us is accurate, complete, and current.
• You will disclose known vehicle issues, warning lights, prior repairs, collision history, water intrusion, tampering, and relevant operational problems.
• You will provide safe and legal access to the vehicle, including adequate space for our technician to work.
• You will secure pets, valuables, and other hazards before the appointment.

Appointment requests are not guaranteed until confirmed by our team. We may decline, reschedule, or cancel a request based on technician availability, safety conditions, distance, weather, vehicle incompatibility, or other operational constraints.

For more detail on timing, dispatch fees, deposits, and when refunds may or may not be available, see our Refund & Cancellation Policy.

• Cancellations or rescheduling requests should be made at least 4 hours before the scheduled appointment time.
• If our technician arrives and you are unavailable, unreachable, deny access, or refuse service after dispatch, we may charge a $100 mobile dispatch fee.
• We may refuse or stop service if the environment is unsafe, illegal, abusive, unstable, or otherwise unsuitable for high-voltage vehicle work.

Hybrid battery replacement or diagnostic work is limited to the scope expressly agreed for that visit. Replacing a hybrid battery does not guarantee that all vehicle issues will be resolved.

Vehicles with hybrid battery faults may also have unrelated or cascading problems, including inverter issues, engine issues, charging issues, cooling faults, electrical damage, software faults, fuse failures, sensor problems, or 12V battery problems. Unless a broader diagnostic service is expressly included, you remain responsible for unrelated repairs or pre-existing conditions.

We are not responsible for pre-existing damage, brittle trim, aged clips, hidden corrosion, prior poor repairs, aftermarket modifications, or incidental cosmetic issues that occur despite reasonable care during normal disassembly and installation.

• Prices may change without notice until a job is confirmed.
• Taxes, fees, or surcharges may apply unless expressly stated otherwise.
• Payment is due as stated on the invoice or at completion of service unless we agree otherwise in writing.
• Core exchange credits and buy-back offers are conditioned on inspection of the returned OEM battery assembly.
• If a returned core is incomplete, damaged, water-intruded, gutted, tampered with, non-OEM, or otherwise materially different from what was represented, we may reduce or reject the credit or add a core loss charge of up to $500.
• For battery sell-back or core buy-back transactions, we do not accept, purchase, or take ownership of any battery until we complete a physical inspection and confirm that the pack contains original OEM Toyota or Panasonic modules and otherwise meets our acceptance criteria.
• Photos, texts, or preliminary conversations do not create acceptance. We may reject any battery at drop-off or pickup if the casing, busbars, modules, electronics, or safety condition are not satisfactory in our sole reasonable judgment.

We do not install customer-supplied high-voltage battery packs, salvage packs, or third-party battery assemblies unless we expressly agree in writing.

Sellers are responsible for accurately describing the battery and for safely storing, transporting, and presenting it to us until we expressly accept it. This includes disclosure of known swelling, leakage, smoke, fire, prior thermal event, prior explosion, severe impact, flood exposure, missing components, aftermarket rebuilds, and other hazardous conditions.

If a seller delivers or tenders a battery with an undisclosed hazardous condition that causes damage, injury, contamination, or interruption before our acceptance of the battery, the seller remains responsible for that battery and, to the maximum extent permitted by law, agrees to indemnify and hold Hybrid Matters harmless from resulting claims, losses, and expenses.

We may offer vehicle-specific shipped DIY hybrid battery module kits through pages such as https://www.hybridmatters.com/shop/battery-modules. By completing checkout, you agree to the price, taxes, kit description, refundable core deposit (currently $350 unless otherwise shown), and shipping terms displayed at purchase.

• Verification: You are responsible for selecting the listing that matches your vehicle. If you order the wrong kit, contact us immediately; remedies may be limited after shipment (see our Refund & Cancellation Policy).
• Shipping: We ship to addresses you provide. Risk of loss passes as described by the carrier and applicable law. Provide a secure delivery location; high-voltage components require safe handling and storage.
• Core return: A core deposit may be refunded only when you return an acceptable core within the stated return window using the provided return label, as described in our Refund & Cancellation Policy.
• DIY installation: Unless you separately purchase mobile installation, you accept responsibility for correct installation, torque, reassembly, and safety. Hybrid Matters is not liable for injury, vehicle damage, or consequential losses arising from DIY installation except as required by non-waivable law.
• Warranty: Module warranty for shipped kits is described in our Warranty Policy and may differ from mobile-install warranty tiers.

If you dispute a charge after receiving the benefit of installed parts, labor, shipped products, or related services—including after receiving a shipped kit or after a core deposit is retained for a valid reason under our policies—we reserve all rights available under applicable law and contract, including responding to the chargeback, seeking recovery through collections or legal process, and pursuing reimbursement of reasonably incurred costs where permitted by law.

Any warranty we offer is limited to the express written warranty provided with the applicable service or invoice. Marketing statements and website content do not expand a warranty.

For a plain-language summary of coverage, exclusions, and claim steps, see our Warranty Policy.

If a covered battery issue arises during the warranty period, your exclusive remedy is limited to the remedy stated in the written warranty, which may include inspection, repair, replacement, credit, or refund at our option to the extent stated there. A warranty does not create liability for towing, roadside incidents, traffic delays, emotional distress, mental anguish, loss of use, lost income, or other incidental or consequential damages unless non-waivable law requires otherwise.

• Warranty duration and scope depend on whether you received a mobile installation or a shipped DIY kit, and on the written service or order documents.
• Warranties are non-transferable unless we expressly state otherwise in writing.
• Warranty coverage may be denied or voided if the battery pack or related components are opened, tampered with, serviced by unauthorized parties, damaged by collision or flood, or operated with known cooling or system faults.
• Warranty service may require reinspection, verification, and compliance with our claim process.

By submitting your contact information or requesting service, you agree that we may contact you by phone, email, or SMS regarding quotes, scheduling, appointment reminders, diagnostics, warranty matters, payment, order and shipment updates for online purchases, and other service-related topics. Message frequency varies and normal carrier rates may apply. Marketing communications, when used, remain subject to applicable law and opt-out rights.

The site, branding, text, graphics, images, layout, code, and other content are owned by Hybrid Matters or its licensors and are protected by applicable intellectual property laws.

You may not:

• Copy, reproduce, scrape, republish, or commercially exploit site content without permission.
• Interfere with the site, APIs, booking systems, analytics, or security features.
• Use the site for unlawful, abusive, deceptive, competitive, or fraudulent purposes.
• Submit false requests, malicious code, or content that infringes another person's rights.

Our site may use or link to third-party services, including payment, mapping, analytics, hosting, AI, and social media tools, including Google Tag Manager, Google Analytics, and Microsoft Clarity. We are not responsible for third-party websites, products, availability, or policies. Your use of those services is governed by their own terms and privacy practices.

To the maximum extent permitted by law, the website, AI tools, and online content are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant uninterrupted availability, error-free operation, or that website content or AI outputs will always be accurate, complete, or suitable for your specific needs.

Nothing in these Terms excludes any non-waivable consumer rights that apply under applicable law.

To the maximum extent permitted by Arizona law, Hybrid Matters and its owners, employees, contractors, and agents are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost income, lost business, lost use, towing costs, downtime, diminished vehicle value, emotional distress, or mental anguish, arising out of or related to the site, AI tools, estimates, delays, service scheduling, online shop purchases, shipment issues, battery failures, roadside disablement, or services performed.

Except for liability that cannot lawfully be limited, our total aggregate liability arising from a specific service transaction will not exceed the amount you actually paid us for that specific transaction.

You agree to defend, indemnify, and hold harmless Hybrid Matters and its owners, employees, contractors, and agents from claims, losses, liabilities, damages, and expenses, including reasonable attorneys' fees, arising out of your misuse of the site, your breach of these Terms, inaccurate information you provide, unsafe service conditions, or your violation of applicable law or another person's rights.

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be brought in binding arbitration in Maricopa County, Arizona, except that either party may pursue an eligible claim in small claims court. To the extent permitted by law, disputes will be resolved on an individual basis.

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, traffic incidents, power outages, labor shortages, supply interruptions, accidents, fire, natural disaster, government action, platform outages, or failures of third-party providers.

• If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.
• Our failure to enforce a provision is not a waiver of that provision or any other right.
• These Terms, together with any applicable invoice, warranty, work order, or written service terms, form the entire agreement for the applicable subject matter.
• We may update these Terms by posting a revised version on this page. The updated version will apply prospectively after the posted effective date.

Questions about these Terms can be sent to info@hybridmatters.com or (602) 845-9291.